Terms of service

The Purchaser Consumer expressly declares to make the purchase for purposes unrelated to the commercial or professional activity exercised.


Supplier Identification


The goods covered by these general conditions are offered for sale by Matilde Milano, with headquarters in via Fra Cristoforo 12, 20142, Milan hereinafter referred to as the "Supplier".


Art. 1 Definitions


1.1. The expression "online sales contract" means the purchase and sale contract relating to the Supplier's movable tangible assets, stipulated between them and the consumer Buyer in the context of a remote sales system through telematic tools, organized by Supplier.


1.2. The term "Consumer Buyer" means the consumer who is a natural person making the purchase, referred to in this contract, for purposes not related to any commercial or professional activity carried out. The "Business Buyer" is different, making purchases on behalf of any commercial or professional activity carried out.


1.3. The term "Supplier" means the person indicated in the epigraph or the person providing the information services.


Art. 2 Object of the contract


2.1. With this contract, respectively, the Supplier sells and the Consumer Purchaser purchases remotely the movable tangible goods indicated and offered for sale on the site https://matildemilano.com


2.2. The products referred to in the previous point are illustrated on the web page: https://matildemilano.com


Art. 3 Methods of stipulating the contract


3.1. The contract between the Supplier and the Consumer Buyer is concluded exclusively through the Internet through the access of the Consumer Buyer at https://matildemilano.com, where, following the procedures indicated, the Consumer Buyer will formalize the proposal for the purchase of the goods the contract for the purchase of the goods referred to in point 2.1 of the previous article.


Art. 4 Conclusion and effectiveness of the contract


4.1. The purchase contract is concluded through the exact compilation of the request form and the consent to purchase expressed through the adhesion sent online or with the compilation of the form / form attached to the online electronic catalog at https: // matildemilano.com and the subsequent submission of the form / module itself, always after viewing a web page summarizing the order, printable, in which the details of the purchaser and of the order, the price of the purchased good, the expenses shipping and any additional charges, payment methods and terms, the address where the goods will be delivered, delivery times and the existence of the right of withdrawal.


4.2. When the Supplier receives the order from the Buyer consumer, he sends a confirmation e-mail or displays a printable order confirmation and summary web page, which also contains the recalled data in the previous point.


4.3. The contract is not considered perfected and effective between the parties in default of what is indicated in the previous point.


Art. 5 Methods of payment and refund


5.1. Any payment by the Consumer Purchaser can only be made by means of one of the methods indicated in the appropriate web page by the Supplier.


5.2. Any reimbursement to the Consumer Buyer will be credited through one of the methods proposed by the Supplier and chosen by the Consumer Buyer, in a timely manner and, in case of exercising the right of withdrawal, as governed by art. 13, point 2 et seq. of this contract, no later than 30 days from the date on which the Supplier became aware of the withdrawal.


5.3. All communications relating to payments take place on a specific line of the Supplier protected by an encryption system. The Supplier and guarantees the storage of this information with an additional level of security encryption and in compliance with the provisions of current legislation on the protection of personal data.


Art. 6 Delivery times and methods


6.1. The Supplier will deliver the selected and ordered products, in the manner chosen by the Consumer Buyer or indicated on the website at the time of the offer of the goods, as confirmed in the e-mail referred to in point p >

6.2. Shipping times may vary from the day of the order to a maximum of 7 working days from the confirmation of the order. In the event that the Supplier is unable to ship within this deadline but, in any case, within that indicated in the following point, prompt notice will be given by e-mail to the Purchaser consumer.


6.3. Shipping methods, times and costs are clearly indicated and highlighted at https://matildemilano.com

Art . 7 Prices


7.1. All sales prices of the products displayed and indicated on the website https://matildemilano.com are expressed in euros and constitute an offer to the public pursuant to art. 1336 of the Italian Civil Code 7.2. The sale prices, referred to in the previous point, include VAT and any other taxes. Shipping costs and any additional charges (e.g. customs clearance), if present, even if not included in the purchase price, must be indicated and calculated in the purchase procedure before placing the order by the Purchaser and also contained in the web page summarizing the order placed.


7.3. The prices indicated for each of the goods offered to the public are valid until the date indicated in the catalog.


Art. 8 Product Availability


8.1. The Supplier ensures through the electronic system used the processing and fulfillment of orders without delay. For this purpose, it indicates in real time, in its electronic catalog, the number of products available and those not available, as well as shipping times.


8.2. If an order exceeds the quantity existing in the warehouse, the Supplier, via email, will inform the Buyer consumer if the good is no longer bookable or what are the waiting times to obtain the chosen good, asking if it intends to confirm the order. or less.


8.3. The Supplier's computer system confirms the successful registration of the order as soon as possible by sending the User a confirmation by e-mail, pursuant to point 4.2.


Art. 9 Disclaimer


9.1. The Supplier assumes no responsibility for disservices attributable to force majeure in the event that it fails to execute the order within the time stipulated in the contract.


9.2. The Supplier cannot be held liable to the Consumer Purchaser, except in the case of willful misconduct or gross negligence, for inefficiencies or malfunctions connected to the use of the Internet outside of its own control or that of its sub-suppliers.


9.3. Furthermore, the Supplier will not be liable for damages, losses and costs suffered by the Consumer Buyer as a result of the non-execution of the contract for reasons not attributable to him, since the Consumer Buyer is only entitled to the full refund of the price paid and any charges. supported accessories.


9.4. The Supplier assumes no responsibility for any fraudulent and illegal use that may be made by third parties, of credit cards, checks and other means of payment, for the payment of the products purchased, if he proves that he has adopted all precautions possible on the basis of the best science and experience of the moment and on the basis of ordinary diligence.


9.5. In no case may the Consumer Buyer be held responsible for delays or errors in payment if he proves that he has made the payment in the times and methods indicated by the Supplier.


Art. 10 Obligations Consumer Buyer


10.1. The Consumer Purchaser undertakes to pay the price of the purchased goods within the times and methods indicated in the contract.


10.2. The Consumer Buyer undertakes, once the online purchase procedure has been completed, to print and keep this contract.


10.3. The information contained in this contract has, however, already been viewed and accepted by the Purchaser consumer, who acknowledges it, as this step is mandatory before confirming the purchase.


Art. 11 Right of withdrawal


11.1. The Purchaser consumer has in any case the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within the term of 14 (fourteen) working days, starting from the day of receipt of the purchased goods.


11.2. In the event that the professional has not met the information obligations on the existence, methods and times for returning or withdrawing the asset in the event of exercising the right of withdrawal pursuant to art. 52 of the Consumer Code, the deadline for exercising the right of withdrawal is 12 (twelve) months from the end of the initial withdrawal period and runs from the day of receipt of the goods by the Consumer.


11.3. If the consumer Purchaser decides to make use of the right of withdrawal, he must notify the Seller by e-mail to the e-mail returns@matildemilano.com


< span style = "font-weight: 400;"> 11.4. The return of the goods must in any case take place at the latest within 30 (thirty) days from the date of receipt of the goods. In any case, to be entitled to a full refund of the price paid, the goods must be returned intact and, in any case, in a normal state of conservation.


11.5. The Consumer Buyer cannot exercise this right of withdrawal for contracts for the purchase of audiovisual products or sealed computer software, which have been opened by the same, as well as goods made to measure or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly, supply of newspapers, periodicals and magazines, as well as goods whose price is linked to fluctuations in financial market rates that the professional is not able to control and in any other case provided for by art . 55 of the Consumer Code.


11.6. The only costs payable by the Consumer for exercising the right of withdrawal pursuant to this article are the direct costs of returning the goods to the Supplier, unless the Supplier agrees to pay them.


11.7. The Supplier will refund the full amount paid by the Consumer Buyer free of charge within 30 (thirty) days of receipt of the notice of withdrawal.


11.8. With the receipt of the communication with which the Purchaser consumer communicates the exercise of the right of withdrawal, the Parties to this contract are released from their mutual obligations, without prejudice to the provisions of the previous points of this article.


Art. 14 Causes for Resolution


14.1. The obligations referred to in point 10.1, assumed by the Consumer Buyer, as well as the guarantee of the successful completion of the payment that the Consumer Buyer makes with the means referred to in point 5.1, and also the exact fulfillment of the obligations assumed by the Supplier in point 6, are essential, so that, by express agreement, the non-fulfillment of only one of these obligations, if not determined by fortuitous event or force majeure, will result in the legal termination of the contract pursuant to art. 1456 of the Italian Civil Code, without the need for a judicial decision.